IT Infra Whitepapers

Technical Hiring Guide

Sponsored by: Karat Published By: Research Desk Released: Oct 14, 2023

How to hire software developers using best practices throughout every step of the process Hiring for technical roles isn’t an easy feat. With potentially hundreds of applications per opening, th...

Read more

Customer Insights: Customer Experience Testimonials – Learn how enterprises like you...

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 14, 2023

Businesses are under pressure to find a versatile solution that can help reduce operational costs while resolving customer issues faster. Learn how the most innovative companies in the world are b...

Read more

AWS Identity Behavior Monitoring (IBM) Best Practices

Sponsored by: Proficio Published By: Research Desk Released: Oct 12, 2023

Managing user access and identities in AWS is a critical component of cloud security. However, traditional security measures may not be enough to detect and prevent unauthorized access in complex clou...

Read more

The key to building a customer centric team

Sponsored by: RingCentral Published By: Research Desk Released: Oct 11, 2023

80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers ...

Read more

RingCentral’s Unified Communications and Contact Center Solution

Sponsored by: RingCentral Published By: Research Desk Released: Oct 11, 2023

In a world where consumers have choice at their fingertips, building lifelong customer relationships isn’t easy. Read why investing in a complete communications solution is your first step to exceed...

Read more

CX Trends 2023, Retail

Sponsored by: Zendesk Published By: Research Desk Released: Oct 10, 2023

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, retailers have witnessed dramatic shifts in ...

Read more

CX trends 2023: Healthcare

Sponsored by: Zendesk Published By: Research Desk Released: Oct 10, 2023

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, healthcare organizations have witnessed dram...

Read more

10 ways voice will disrupt the workplace in the next 5 years

Sponsored by: RingCentral Published By: Research Desk Released: Oct 09, 2023

Voice has always been an intuitive way to communicate with those around us. And from jumping on a call hands-free while driving to changing the temperature on the thermostat with voice commands at hom...

Read more

Solutions de mobilité Samsung et Iris Enterprise

Sponsored by: Samsung Published By: Research Desk Released: Oct 08, 2023

Une immersion dans l’univers des PME du secteur de la distribution en Europe. Samsung a mené une enquête auprès de 450 PME du secteur de la distribution en France, en Italie et en Espagne afin...

Read more

Soluzioni per la mobilità aziendale

Sponsored by: Samsung Published By: Research Desk Released: Oct 07, 2023

L'approfondimento sul panorama delle PMI del settore della vendita al dettaglio in Europa. Samsung ha intervistato 450 rivenditori di piccole e medie imprese in Francia, Italia e Spagna per compren...

Read more