IT Infra Whitepapers

Long live customer service! Your answer to great customer experiences

Sponsored by: RingCentral Published By: Research Desk Released: Dec 26, 2023

Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your customer servi...

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Long live customer service! Your answer to great customer experiences

Sponsored by: RingCentral Published By: Research Desk Released: Dec 26, 2023

Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your customer servi...

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Future-proof Your Workplace: Simplifying workstreams with flexible communications

Sponsored by: RingCentral Published By: Research Desk Released: Dec 26, 2023

Seeking a replacement for your current communications tool? In need of a phone solution, messaging tool, video conferencing app, or perhaps all three? If your current communications infrastructure has...

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The Unexpected Costs of Running a Small Business

Sponsored by: Ringcentral Published By: Research Desk Released: Dec 26, 2023

Running a small business? Unexpected costs can easily pop up and bite you in the budget. Get this guide to equip yourself with what to look out for and how to make the best choice for your business. D...

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RingCentral’s United Communications and Contact Center Solution

Sponsored by: Ringcentral Published By: Research Desk Released: Dec 26, 2023

In a world where consumers have choice at their fingertips, building lifelong customer relationships isn’t easy. Read why investing in a complete communications solution is your first step to exceed...

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How to do business like the People’s Shark

Sponsored by: RingCentral Published By: Research Desk Released: Dec 26, 2023

Is your small business prepared for the challenges that come up during uncertain times? Daymond John has your back. He shares the secrets to business success and customer loyalty, even when you’re f...

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Untapped Value: What Every Executive Needs to Know About Unstructured Data

Sponsored by: BOX Published By: Research Desk Released: Dec 21, 2023

Unstructured data — customer contracts, product specs, employee handbooks, and so much more — makes up 90% of your business data, according to IDC. While that content is often spread across system...

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The Forrester Total Economic Impact™️ Study

Sponsored by: Payrix Published By: Research Desk Released: Dec 15, 2023

Embedding payments and payment facilitation isn’t just for big companies anymore. Software companies of all sizes are benefiting from embedded payments. In this webcast, hear from Veronica Iles, Sen...

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The Forrester Total Economic Impact™️ Study

Sponsored by: Payrix Published By: Research Desk Released: Dec 15, 2023

In 2022, Payrix commissioned Forrester Consulting to conduct a Total Economic Impact™️ (TEI) study. Payrix wanted to examine the potential return on investment (ROI) software companies may realize...

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Life Science CX: The impact of customer service

Sponsored by: Zendesk Published By: Research Desk Released: Dec 01, 2023

Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else. To gr...

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