Technology Whitepapers

Transform your business with AI and ML

Sponsored by: AWS Published By: Research Desk Released: Apr 11, 2023

Leading organizations across nearly every industry are leveraging ML to achieve positive business results. For many, ML has become a core component of their operations. According to IDC, spending on a...

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Agent Empathy Playbook For the New Reality

Sponsored by: Enghouse Published By: Research Desk Released: Feb 14, 2023

It is often said that an organization is only as good as its employees and that they are what makes customers want to do business with your company. Contact Center agents are your front line and cr...

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What is the Best Country to Outsource Software Development?

Sponsored by: Intersog Published By: Research Desk Released: Jul 12, 2022

In a globalized world like the one we live in, outsourcing has become an increasingly common practice for a lot of technology companies; by doing it right, outsourcing can be a fantastic way for busin...

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Unlocking the Value of Data with Data Innovation Acceleration

Sponsored by: Dell Published By: Research Desk Released: Jun 28, 2022

ESG conducted an online survey of 2,000 IT decision makers knowledgeable about a broad range of IT environment characteristics at their organizations, including their data management technologies, pra...

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Forbes Delivering on Demand: Momentum Builds Toward Flexible IT

Sponsored by: Dell Published By: Research Desk Released: Jun 28, 2022

The findings in this report are based on a Forbes Insights global survey of 800 IT decision makers. Conducted in November and December of 2020, 47% of respondents were C-level executives, including ch...

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Das Toolkit für das digitale Büro

Sponsored by: Slack Published By: Research Desk Released: Apr 21, 2022

Jüngste Ereignisse haben bewiesen, dass wir von überall aus effektiv, kreativ und produktiv arbeiten können – sogar inmitten einer globalen Pandemie. Wir haben alternative Arbeitszeiten eingef...

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IDC MarketScape: Collaboration- und CommunityAnwendungen weltweit, 2021 – Anbieterbewert...

Sponsored by: Slack Published By: Research Desk Released: Apr 21, 2022

Der Inhalt dieses Auszugs ist unmittelbar folgendem IDC MarketScape entnommen: Worldwide Collaboration and Community Applications 2021 Vendor Assessment (Doc #US46743820e). Die folgenden Abschnitte wu...

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Sześć etapów procesu minimalizacji szkód powodowanych przez oprogramowanie ransomware

Sponsored by: Fortinet Published By: Research Desk Released: Apr 19, 2022

Kiedy organizacja staje się ofiarą ataku ransomware, jest już za późno, aby wdrożyć procesy i technologię, które mogłyby powstrzymać szkody. Planowanie i przygotowanie się przed wystąpien...

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Liste De Vérification Du Niveau De Maturité De La Gouvernance

Sponsored by: Diligent Published By: Research Desk Released: Mar 22, 2022

La technologie, les processus et les compétences dont les entreprises ont besoin aujourd'hui évoluent aussi rapidement que le monde des affaires. Les organisations doivent être à la fois plus info...

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Forbes Delivering on Demand Momentum Builds Toward Flexible IT

Sponsored by: Dell Published By: Research Desk Released: Mar 17, 2022

The findings in this report are based on a Forbes Insights global survey of 800 IT decision makers. Conducted in November and December of 2020, 47% of respondents were C-level executives, including ch...

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