Technology Whitepapers

IDC AI for App Dev

Sponsored by: Google Published By: Research Desk Released: Nov 18, 2023

IDC forecasts that by 2027, AI will auto-generate code f...

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2022-2023 CX Decision-Maker’s Guide

Sponsored by: RingCentral Published By: Research Desk Released: Sep 07, 2023

CX performance, technology, investment and strategy, based on 184 interviews with US organizations and 1,000 US consumers. Includes NPS benchmarks, customers’ preferred communication channels, view ...

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Aberdeen: Aligning Customer Service Strategy Technology

Sponsored by: SAP Published By: Research Desk Released: Sep 05, 2023

Aberdeen Knowledge Brief: How to align service strategy and technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B se...

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No More Status Quo: Five Trends Revolutionizing Customer Service

Sponsored by: SAP Published By: Research Desk Released: Sep 05, 2023

Explore the five key trends that every technology leader needs to know in order to successfully position customer service as a central pillar of intelligent customer experience....

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Five Commerce Trends Technology Leaders Shouldn’t Ignore

Sponsored by: SAP Published By: Research Desk Released: Sep 05, 2023

Learn the top five B2B commerce trends - as predicted by commerce experts - that can help you unlock a more profitable, sustainable, and resilient future....

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CX and the CIO: Trends Shaping Industries in 2023 and Beyond

Sponsored by: SAP Published By: Research Desk Released: Sep 05, 2023

Explore the trends driving the future of customer experience (CX) and learn how technology leaders -- especially CIOs -- can future-proof the business by meeting the digital expectations of their cust...

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Oxford Economics: Embracing change – The quest to expand profitability drives e-comm...

Sponsored by: SAP Published By: Research Desk Released: Sep 05, 2023

Read this report to learn how today’s B2B leaders are tapping e-commerce technology to navigate an economy transformed by better informed buyers and the lingering effects of a global pandemic. Based...

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State of Service Report, Fifth Edition

Sponsored by: Salesforce Published By: Research Desk Released: Aug 03, 2023

For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer service professionals to determine: • How service organizations continue to adapt to an ever m...

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Can student-centered communities improve mental health on your campus?

Sponsored by: Alcatel-Lucent Enterprise Published By: Research Desk Released: Jun 23, 2023

The severity and urgency of the mental health problem means all schools and universities must look for solutions beyond traditional counselling services to help counter the stress and anxieties of tod...

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