Service Whitepapers

Life Science CX: The impact of customer service

Sponsored by: Zendesk Published By: Research Desk Released: Dec 01, 2023

Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else. To gr...

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State of Service Report, Fifth Edition

Sponsored by: Salesforce Published By: Research Desk Released: Aug 03, 2023

For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer service professionals to determine: • How service organizations continue to adapt to an ever m...

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Mike More Miles and True Test

Sponsored by: Interstate Batteries Published By: Research Desk Released: May 08, 2023

“The True Test program along with designated Battery Captains in our shops has doubled our sales in one year.” Mike More Miles realized that we were not reaching our potential in our battery bu...

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Dell PC as a Service

Sponsored by: Dell Published By: Research Desk Released: Apr 12, 2023

Making employee experience a priority for the business is not new, but what is different now is that in order to stay competitive and retain and attract the best talent, employee experience has to bec...

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6 Steps to simplifying service

Sponsored by: PegaSystems Published By: Research Desk Released: Oct 13, 2021

Let’s face it, achieving frictionless service isn’t easy. With an ever-increasing number of channels available and rapidly shifting expectations, service is often filled with complexity. A new ...

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Get started with Predictive AIOps in just a few weeks

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 08, 2021

Stop struggling with unexplained service outages or rapidly rising event volumes from multiple monitoring tools. Learn how to get started with ServiceNow Predictive AIOps, which leverages machine lear...

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11 ways infrastructure and service visibility delivers benefits across IT

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 08, 2021

ServiceNow IT Operations Management Visibility discovers IT infrastructure and automatically maps it to digital services. Learn how connecting this operational data to business processes improves serv...

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7 bonnes pratiques numeriques pour les professionnels RH

Sponsored by: DocuSign Published By: Research Desk Released: Oct 05, 2021

Ne laissez rien au hasard lorsque votre service passe au numérique. Les sept bonnes pratiques numériques  pour les professionnels des RH. Les experts du secteur prédisent que les entreprises en...

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Delivering Customer Value Through Managed Services

Sponsored by: Perspectium Published By: Research Desk Released: Jul 21, 2021

Integrating systems is not the ultimate goal, but to meet your goals of delivering customer value, those integrations are absolutely essential. MSPs are discovering that they can connect systems in ex...

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HP large- format printing solutions for decorative applications

Sponsored by: HP Published By: Research Desk Released: Mar 24, 2021

The décor print opportunity The decorative print market is growing rapidly as homeowners and businesses look to enhance and customize their homes, workplaces, and brands. Whether for a teenager’...

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