Customer Experience Whitepapers

Unlock Premium Customer Experience

Sponsored by: PlayerLync Published By: Research Desk Released: Oct 25, 2019

Customer experience is the culmination of individual interactions and touchpoints that result in your customers’ impressions (good or bad) of your brand. Your customers embark on a journey from the ...

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Modern Incident Response: The Definitive Guide

Sponsored by: Pagerduty Published By: Research Desk Released: Sep 05, 2019

To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in ...

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How to Select the Right CMS

Sponsored by: Adobe Published By: Research Desk Released: Aug 26, 2019

An excellent CMS solution provides your business with the flexibility to grow into a broad experience delivery platform. It should enable your business to scale and add new capabilities as it grows, a...

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Diversity in the Digital Workplace

Sponsored by: Nice Published By: Research Desk Released: Jul 15, 2019

Robotic Process Automation (RPA) is here to stay, and organizations who embrace and integrate an intelligent robotic workforce into the workplace have the potential to catapult themselves into the dig...

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The Importance of Having a User Friendly Workflow

Sponsored by: Kyocera Published By: Research Desk Released: May 16, 2019

Digital Transformation is tightly bound to a better customer experience. Did you know the customer experience goes beyond customer interactions? It’s about how well we interact with technology. Lear...

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Elevate Employee Productivity by Choosing The Right Display Monitors

Sponsored by: Dell + Intel Published By: Research Desk Released: Mar 26, 2019

As companies of all types and sizes struggle to survive and thrive in highly competitive markets, increasing employee productivity can provide a crucial edge. Even small gains, multiplied across all e...

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2019 Contact Center Trends You Need to Know

Sponsored by: Serenova Published By: Research Desk Released: Feb 19, 2019

Keeping your finger on the pulse of industry trends is how you identify opportunities to gain an advantage in your cont...

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Designing a World-Class Digital Customer Experience Program

Sponsored by: Qualtrics Published By: Research Desk Released: Feb 15, 2019

Understand the "Why" behind site behavior. Learn best practices around potential leading indicators, how to conduct journey specific research in digital environments, and how to take ...

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How content services deliver outstanding customer experiences

Sponsored by: BOX Published By: Research Desk Released: Jan 23, 2019

The eBook focuses on 3 scenarios that cover the vast majority of use cases for how development teams build content-centric apps....

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Winning with a Hyper Collaboration Strategy

Sponsored by: Salesforce Published By: Research Desk Released: Jan 04, 2019

The way people work and communicate is changing dramatically, and many businesses are struggling to keep up. Workers want new, state-of-the-art technology while customers demand innovative solutions t...

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