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Best practices for the Hybrid delivery model

best practices for the hybrid delivery model

Published By: Research Desk Released: May 29, 2020

As organizations have adjusted to an evolving businesses environment, the way projects are delivered has changed. Businesses are turning to a hybrid of Agile and Waterfall project delivery to capture ...

How 5 enterprises consolidated ITSM to reduce costs

how 5 enterprises consolidated itsm to reduce costs

Published By: Research Desk Released: May 29, 2020

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Me...

How 5 enterprises consolidated ITSM to reduce costs

how 5 enterprises consolidated itsm to reduce costs

Published By: Research Desk Released: May 29, 2020

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Me...

Aberdeen Report: The Return on Managing Customer Convenience in Modern Service Programs

aberdeen report: the return on managing customer convenience in modern service programs

Published By: Research Desk Released: Apr 21, 2020

How effortless customer service enables business benefits. Customer service leaders can no longer rely on efficiency alone for success. In this eye-opening report, Aberdeen concludes that deliverin...

Forrester Study: Business Value of ServiceNow Customer Service Management

forrester study: business value of servicenow customer service management

Published By: Research Desk Released: Apr 21, 2020

A Study to Measure Cost Savings and Business Benefits. This Forrester Total Economic Impact™ (TEI) study is based on four interviews with ServiceNow Customer Service Management customers. It prov...

Think beyond traditional CRM to elevate your customer service

think beyond traditional crm to elevate your customer service

Published By: Research Desk Released: Apr 20, 2020

Go all-in with an end-to-end service solution that meets today’s high customer expectations. One of your biggest opportunities to deliver a superior experience is through customer service, and tr...

The Employee Experience Imperative (Research Report)

the employee experience imperative (research report)

Published By: Research Desk Released: Apr 07, 2020

Our latest research report, “The Employee Experience Imperative,” is the most comprehensive study to date surveying more than 1,400 employees about their perceptions of their experience at work. I...

Configuration Management and CMDB for Dummies

configuration management and cmdb for dummies

Published By: Research Desk Released: Mar 04, 2020

With so much of the modern enterprise powered by IT, visibility into IT infrastructure is mission critical. This sought-after visibility, however, is remarkably elusive. IT infrastructure continues to...

Using SAM to build your CMDB

using sam to build your cmdb

Published By: Research Desk Released: Feb 07, 2020

SAM Charter has been a principle advocate of companies creating and maintaining Software Asset Management Systems to manage software – indeed, our CEO (Rory Canavan) lobbied Working Group 21 to cons...

Normalize Discovered Software to Effective Software Asset Management (SAM)

normalize discovered software to effective software asset management (sam)

Published By: Research Desk Released: Feb 07, 2020

While SAM automates the normalization process itself, you can take proactive steps to improve your “hit rate” (normalization percentage) fast. This includes establishing smart manual normalization...

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