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La estrategia de TI ha muerto… ¿Qué es lo siguiente?

la estrategia de ti ha muerto… ¿qué es lo siguiente?

Published By: Research Desk Released: Mar 10, 2021

Durante la última década, la colaboración entre la empresa y el departamento de TI ha ido cobrando cada vez más importancia para el éxito de las organizaciones. Este cambio ha proporcionado a los...

AIOps è il catalizzatore che ti aiuta a fornire servizi aziendali ad alte prestazioni

aiops è il catalizzatore che ti aiuta a fornire servizi aziendali ad alte prestazioni

Published By: Research Desk Released: Mar 05, 2021

Perché gli attuali approcci alla gestione degli eventi non sono efficaci Per gestire in maniera efficace la disponibilità e le performance del servizio, l'IT ha bisogno di gestire gli eventi in m...

Parker Drilling: Transforming offboarding with digital workflows from ServiceNow

parker drilling: transforming offboarding with digital workflows from servicenow

Published By: Research Desk Released: Jan 29, 2021

How can automation streamline offboarding? Parker Drilling modernized a paper-based offboarding process to drive efficiencies and strengthen security, while developing a fully automated offboarding pr...

Analyst Report: CCW Special Report: Service Continuity and Connectivity

analyst report: ccw special report: service continuity and connectivity

Published By: Research Desk Released: Jan 08, 2021

More than ever, customers need confidence that they are the top priority. This special CCW report explores: Common challenges around organizational resilience and continuity of services Immedi...

La llegada del lugar de trabajo digital híbrido

la llegada del lugar de trabajo digital híbrido

Published By: Research Desk Released: Nov 02, 2020

La finalidad última de Workplace Service Delivery es eliminar las barreras y poner las cosas fáciles en tus instalaciones. En la nueva normalidad, cada vez más empresas están adoptando el concepto...

Delivering Business Nirvana with Value Stream Management

delivering business nirvana with value stream management

Published By: Research Desk Released: Oct 22, 2020

The Value Stream Management concept has been around for a few years now but it’s still finding its way into the mainstream. Simply put it’s the process of integrating every aspect of your business...

New Portal Helps Coca-Cola European Partners Endure COVID-19

new portal helps coca-cola european partners endure covid-19

Published By: Research Desk Released: Oct 13, 2020

Access this paper to learn how Coca-Cola European Partners were able to build a COVID-19 resource portal in days using the ServiceNow Health Alert Employee Experience Pack as inspiration....

Adapting IT operations to uncertain times

adapting it operations to uncertain times

Published By: Research Desk Released: Aug 21, 2020

In the Fall of 2019, who could have predicted the drastic changes coming to every part of business? This ebook explores key areas to consider in the “new normal”. Best practices are offered for bo...

Creating Organizational Agility

creating organizational agility

Published By: Research Desk Released: Jun 17, 2020

For more than two decades, an agile approach to business has been the key for delivering solutions that meet client’s needs. Now, there’s a new variation of agile: organizational agility—adaptin...

Ramping Up for the New Work Reality

ramping up for the new work reality

Published By: Research Desk Released: Jun 09, 2020

Hard to believe now, but a late 2019 study1 found that only 45% of US companies allowed remote work. Globally, the number was 41%. Progressive companies were strategizing ways to slowly increase that ...

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