Whitepaper Sponsored By - Genesys | TechDemand

Buyer’s Guide CX 2022

buyer’s guide cx 2022

Published By: Research Desk Released: Mar 14, 2022

The start of 2022 marks two years since the COVID-19 pandemic began. And now it’s clear: The global pandemic has permanently changed the way we live, work and do business. Customer experience (CX...

A Practical Guide To Mastering Bots

a practical guide to mastering bots

Published By: Research Desk Released: Dec 02, 2021

Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable gains for your business. And by taking on mundane, repetitive tas...

The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence

the three customer service megatrends in 2021: post-pandemic customer service excellence

Published By: Research Desk Released: Dec 02, 2021

The COVID-19 pandemic shed light on the need for contact center modernization to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role o...

Seven Best Practices for Building Customer Loyalty

seven best practices for building customer loyalty

Published By: Research Desk Released: Dec 02, 2021

Happy customers often become loyal ones. And those loyal customers not only reduce your marketing costs and purchase more products, they also become brand advocates whose influence in digital channels...

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