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Rapid Recovery Planning Guide

rapid recovery planning guide

Published By: Research Desk Released: Sep 29, 2020

As of this writing, the COVID-19 pandemic continues to impact the worldwide economy, an event unprecedented in modern times. The immediate future is uncertain, and yet we must plan and execute to keep...

The Future of Managed Services

the future of managed services

Published By: Research Desk Released: May 16, 2020

The days where an organisation is solely responsible for managing all areas and aspects of their business are gone. In today’s world, it is common for certain services—be they telecoms, cloud, net...

A Complete Guide to Pricing IT Services

a complete guide to pricing it services

Published By: Research Desk Released: Oct 09, 2019

Do you know how much it costs you to perform one hour of service? If you’re basing your pricing solely on a market-driven strategy, you’re playing a dangerous game. For example, if your costs a...

Patch Management Best Practices

patch management best practices

Published By: Research Desk Released: Oct 09, 2019

What is Patch Management? Patch management is the practice of reviewing, understanding, testing, deploying, and reconciling the deployment state for software product updates. The goal of the update...

The Ultimate Guide to As-A-Service: Step-By-Step Advice for Empowering Your Technology Solution Business

the ultimate guide to as-a-service: step-by-step advice for empowering your technology solution business

Published By: Research Desk Released: Oct 09, 2019

Do you feel like you’re fighting harder for customers’ business today than ever before? We’ve talked to countless technology professionals who find that their business is being stolen away by ot...

Pricing IT Services

pricing it services

Published By: Research Desk Released: Sep 13, 2019

Do you know how much it costs you to perform one hour of service? If you’re basing your pricing solely on a market-driven strategy, you’re playing a dangerous game. For example, if your costs are ...

Patch Management

patch management

Published By: Research Desk Released: Sep 13, 2019

Patch management is the practice of reviewing, understanding, testing, deploying, and reconciling the deployment state for software product updates. The goal of the updates is to correct problems, clo...

IT Service Excellence Tool Kit

it service excellence tool kit

Published By: Research Desk Released: Sep 13, 2019

The IT Service Excellence Toolkit outlines best practices to ensure client satisfaction, and includes powerful tools for your success, including a sample service agreement, client onboarding checklist...

Find IT Problems Before They Find You

find it problems before they find you

Published By: Research Desk Released: Sep 13, 2019

With IT concerns on all sides—from visibility and availability, to security and compliance—you serve as the first and last line of defense for your users, who are looking to you to make sure every...

Automation 101

automation 101

Published By: Research Desk Released: Sep 13, 2019

Automation is what drives efficiency and profitability within a managed services practice. However, the goal of automation is not to eliminate or replace human labor, but to increase productivity and ...

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