All Whitepapers | TechDemand

Disrupted Communications: How to achieve and maintain compliance for your organization’s electronic communications data

Disrupted Communications: How to achieve and maintain compliance for your organizationR...

Published By: Research Desk Released: Oct 23, 2019

Millennials are now the largest generation in the labor force, with Gen Z close behind. Naturally, these mobile-first generations work and engage clients in a very different way than Gen X and Baby Bo...

Regulatory Updates: Roundup of 10 Recent FINRA and SEC Violations and Penalties

Regulatory Updates: Roundup of 10 Recent FINRA and SEC Violations and Penalties

Published By: Research Desk Released: Oct 23, 2019

The SEC and FINRA have been hard at work enforcing communications supervision and compliance regulations throughout the financial services industry. Every month, our Corporate Counsel and Regulator...

The Case for Letting Google Find Your Support Content

The Case for Letting Google Find Your Support Content

Published By: Research Desk Released: Oct 23, 2019

Understanding the important role that your support content plays (i.e. help docs, user guides, FAQs, troubleshooting steps, product information, etc.) can help organizations avoid creating frustrating...

The Power of a Knowledge Management Platform to Transform the Customer Journey

The Power of a Knowledge Management Platform to Transform the Customer Journey

Published By: Research Desk Released: Oct 23, 2019

The dynamics of the customer journey are constantly expanding and evolving. Traditional “company-first” approaches to delivering service excellence are no longer sufficient. Instead, today’s for...

The Essential Guide to Evaluating Knowledge Management Platforms

The Essential Guide to Evaluating Knowledge Management Platforms

Published By: Research Desk Released: Oct 23, 2019

9 key areas that we recommend you consider when evaluating knowledge management platforms, why they are important, and where certain solutions will fall short....

Six Critical Differences Between CRM Knowledge Bases and Enterprise Knowledge Management Platforms

Six Critical Differences Between CRM Knowledge Bases and Enterprise Knowledge Management P...

Published By: Research Desk Released: Oct 23, 2019

In the world of knowledge management (KM) vendor selection, it’s easy to promise the world. Often, it comes down two types of KM solutions: knowledge base software bundled into an existing CRM suite...

Card Assets Drives Transformation with Managed Azure Consumption Model

Card Assets Drives Transformation with Managed Azure Consumption Model

Published By: Research Desk Released: Oct 22, 2019

Learn how Card Assets was able to move from IaaS to PaaS with full compliance and zero downtime....

The keys to simply flawless migrations

The keys to simply flawless migrations

Published By: Research Desk Released: Oct 22, 2019

IT transformation often leads to migration events, moving assets into new data centers or to cloud. Any such transition is dicey, though. How do you minimize risks to your data, workloads, and busines...

A navigation guide for Windows/SQL Server 2008 EOS

A navigation guide for Windows/SQL Server 2008 EOS

Published By: Research Desk Released: Oct 22, 2019

SQL Server and Windows Server 2008 EOS means Microsoft will no longer make product improvements, accept warranty claims, or provide security or non-security patches. Extended support is only available...

MSSP Buyer’s Guide: Grow your managed SOC business with IBM Security

MSSP Buyer’s Guide: Grow your managed SOC business with IBM Security

Published By: Research Desk Released: Oct 21, 2019

This eBook will outline IBM Security’s MSSP Partner Program and explain how our best-of-breed threat detection and response solutions can help you capitalize on this unique market opportunity to sca...

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