All Whitepapers | TechDemand

The Ultimate Guide to Elastic Customer Service

The Ultimate Guide to Elastic Customer Service

Published By: Research Desk Released: May 12, 2021

Solve your struggles with inaccurate call center forecasting, hiring, training, and overstaffing. Contact centers are a critical part of the customer service strategy, but they’re not set up for ...

Shaping the Contact Center’s Future in an Unpredictable World

Shaping the Contact Center’s Future in an Unpredictable World

Published By: Research Desk Released: May 12, 2021

Change is the only constant as we enter 2021. Unpredictability has become the contact center’s biggest challenge, yet greatest constant. In this Guide, we look at how the lessons learned will ...

Best Practices To Protect Web Applications From Malware And Malicious File Uploads

Best Practices To Protect Web Applications From Malware And Malicious File Uploads

Published By: Research Desk Released: May 11, 2021

Although file uploads are necessary for employee productivity and for certain websites and web applications to perform their functions, they also offer an attack vector to cyber criminals. By conceali...

Why the Time is Right for Network and Security Collaboration

Why the Time is Right for Network and Security Collaboration

Published By: Research Desk Released: May 11, 2021

The time is now for truly collaborative NetSecOps. This ebook will explore: How current circumstances have introduced new friction and challenges into SecOps, Net Ops, and incident response Ho...

Ransomware Prevention Report: How to Address a Pervasive and Unrelenting Threat

Ransomware Prevention Report: How to Address a Pervasive and Unrelenting Threat

Published By: Research Desk Released: May 11, 2021

This paper initially covers common infection vectors and how ransomware spreads. Both aspects provide an understanding that is helpful to know before covering prevention and detection techniques. As s...

Measuring and Improving Cyber Defense Using the MITRE ATT and CK Framework

Measuring and Improving Cyber Defense Using the MITRE ATT and CK Framework

Published By: Research Desk Released: May 11, 2021

Throughout this paper, we describe what ATT and amp;CK is, where it is going, ways of using the information, and how to leverage the now-extensive collection of information and ecosystem of tools surr...

Lessons Learned Investigating the SUNBURST Software Supply Chain Attack

Lessons Learned Investigating the SUNBURST Software Supply Chain Attack

Published By: Research Desk Released: May 11, 2021

In this report, we provide an expanded list of indicators of SUNBURST compromise as observed across affected environments protected by Reveal(x). We also share real-world examples of how organizations...

Case Study: Aspen Skiing Company

Case Study: Aspen Skiing Company

Published By: Research Desk Released: May 10, 2021

Aspen Skiing Company (ASC) creates premium, sustainable and transformative experiences in recreation, culture and nature. Located in Aspen, Colorado, ASC owns and operates the world-renowned Aspen Sn...

[Harvard Business Review] How Innovation Leaders Work

[Harvard Business Review] How Innovation Leaders Work

Published By: Research Desk Released: May 07, 2021

[Harvard Business Review] How Innovation Leaders Work Companies that are actively letting their customer needs drive innovation have had more success in handling the disruptions of 2020. ...

Cloud Security Buyer’s Guide

Cloud Security Buyer’s Guide

Published By: Research Desk Released: May 07, 2021

Securing your enterprise is no longer just about securing the network. Digital transformation, distributed workplaces, cloud migration, cloud-based apps — these sweeping changes have transformed se...

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